- Establish a vision
A vision is a vivid concept of what an organization could be. A vision should be clear and exciting to an organization’s employees. It should be linked to customer’s needs and convey a general strategy for achieving the mission.
To be quality leaders, managers must establish a vision for and in their organization. Establishing a vision implies both the intellectual and emotional work of conceiving the vision and the interpersonal and managerial work of communicating the vision to the organization and leading employees to embrace it.
- Live the Values
Pursuing the quality vision commits the organization to living by a set of values such as devotion to customers, continuous improvement, and teamwork. A manager who hopes the organization will embrace and live by these values must live them to the utmost.
- Lead Continuous Improvement
Beyond establishing a vision for the organization and expressing quality values through their decisions and actions, quality-oriented leaders must lead the continuous process improvement efforts that the met and potatoes of TQM. All of the vision and values in the world are worthless if the organization is not continuously making the strides to improve its performance in the eyes of the customers.
Ways for managers to lead continuous improvement:
a. lead by example
b. help organization members prioritize processes to work on
c. inspire people to do things they do not believe they can do
d. bear some responsibilities for educating all their associates as to how the various processes within the company fit together.
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